Work with us. Become our next Customer Experience Consultant!

Highly organised, helpful and social go-getter looking for an actual work-life balance

  • You like kicking goals
  • And taking names


You’re awesome

It’s clear to everyone around you that you’re really good at what you do and you care about customers, people and the companies you work for.

You’re known for being highly social and outgoing. You’re organised, motivated and self sufficient. You’re a great communicator and you’re comfortable working with people from all walks of life. In fact, you’re the “go-to” person when the printer is stuck, the business needs to organise a hoedown or when someone needs a shoulder to cry on.

Clearly, you’re friendly, highly capable at what you do, and now you’re looking for the next exciting chapter in your career.

Oh, and you want to be well paid and would like a more flexible work-life balance…

Well, it’s nice to meet you, we’ve been looking everywhere for you!


A little bit about us

We’re a digital team developing a suite of online tools for the building and construction industry with the goal of making it easier for tradespeople to have more successful businesses with greater profit and more time for the things they love. It’s an ambitious goal but we’re driven to helping our customers to get their life back by creating new products and services to make their life easier.

We operate within a larger corporate environment and enjoy our status as the “Pirates” of the organisation, leading the charge with flexible working conditions, humour and startup-like attitudes.

That means we offer the best of both worlds: a great big safety net that guarantees great working conditions and a fun, flexible work environment that’s achieving great things.


What you’ll be doing

As one of our key Customer Services Consultants you will mostly working alongside our development team and other customer service specialists in North Ryde. The location is flexible and most of our team work from home as well as in the office.

Your role will require you to organise and run events at our retail branches around Australia and New Zealand which means there’s the real possibility of travel as you meet our customers, work with them to understand their practical business needs and feed that information back into our project team.

You will also a key member of our front-line team, wowing our customers with exceptional support and guidance across live chat, telephone and email.

Our customers are going to love you.


What we need

We’re not one to settle for any less than the best, so if you feel you’re a match to the below criteria we’d love to hear from you.

  • You have experience in an administrative or customer oriented role.
  • Experience with tradespeople is a massive bonus.
  • You’re a great listener and empathetic to people from all walks of life.
  • You’re pretty tech savvy, not an expert but you are comfortable using PCs, tablets and smartphones.
  • You’re inquisitive, enjoy troubleshooting and getting to the bottom of things.
  • You have excellent time management skills and can juggle many tasks at a time to prioritise work effectively.
  • You have excellent communication skills (verbal and written).
  • You’re a team player, you enjoy the company of others and you don’t mind music being played in the office.


What next?

If you love what you’ve heard, don’t miss out on this truly unique opportunity. Be part of something different and join a team that embraces the new and exciting. Oh and we offer some pretty cool perks too!

Apply online now with your CV and Cover letter outlining why this role caught your eye and we’ll be back in touch! Applications close Monday, 12 October.  If you have any questions, please call Emilia from our Recruitment Team (who sit next door to us and can vouch for our awesome-ness) on 02 9964 1361.

Advertised: Aus. Eastern Standard Time
Applications close: Aus. Eastern Standard Time

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