View Stock Availability on Connect

Have you ever gone out of your way to drive to the store to pick up a couple of items only to find out that they’ve run out of stock?! It’s a huge hassle and a colossal waste of time.

To lessen the hassle, we’re launching a new feature to your online ordering process that let’s you view the stock availability of products at your Gyprock Trade Centre.

Date Effective: Wednesday 3rd August.

Once you log in to Connect and place an order for pickup, you’ll notice that when you add an item there’ll be new symbols beside the quantity. This feature also works for delivery orders, depending on which site the stock will be supplied from.

Stock indicators will appear next to the item qauntity

There are 3 stock availability statuses:

stock available

Stock Available

If a green tick appears next to the item quantity, that means that stock is available for the quantity ordered at the supplying GTC (for pickups or deliveries).

low stock

Stock Running Low

If there’s a tick with a little (!) next to it, it means that stocks are running low, BUT they should have enough to cover the order (we allow a small buffer).  You can still place your order but if there are any issues, a customer service rep will give you a buzz to let you know.

not enough stock

Stock Unavailable

If the (!) symbol shows up, it means that there isn’t enough stock available for the quantity entered at the selected GTC to fulfil your order. If you hover over the indicator, it’ll tell you what date the full ordered quantity will be available.

If you try placing an order for stock that’s unavailable, a prompt will ask you to change the pickup date.

Please adjust your pickup date

You can continue to place the order even without changing the date, however you’ll be contacted by a customer service rep to discuss the unavailability.

This feature is now available for all NSW GTC sites, with the exception of Alexandria and Wetherill Park Distribution Centres.

Stay tuned as we continue our national rollout of this awesome feature.

If you love this feature or have any suggestions to improve Connect, let us know in the comments! We’re always working on new ways to make your work life easier.


Log in to your CSR Connect account or register today to give online ordering a go and check out the new feature.

Forgot your account details? No worries, contact our support team and we’ll be more than happy to lend a helping hand. 1800 909 439 (AU) 0800 277 266 (NZ)

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